Effective Date: 1st June 2025
At AqeelAcademy.com, we strive to ensure your satisfaction with our interactive Islamic educational products and services. As we offer primarily digital content, including games, videos, PDFs, and eBooks, please read our cancellation and refund policy carefully.
1. Digital Products Policy
Due to the instant delivery nature of our digital downloads and subscriptions, all sales are final, and we do not offer refunds once content has been accessed or downloaded.
This includes:
- Interactive games and animations
- eBooks, PDFs, audio books
- Downloadable flashcards, coloring pages, posters
- Subscription-based digital content or memberships
We encourage users to review product descriptions, previews, or contact us with any questions before purchasing.
2. Duplicate Purchases
If you accidentally made a duplicate purchase, contact us within 48 hours at support@aqeelacademy.com with proof of the transaction. We will verify and issue a refund for the duplicate payment only.
3. Subscription Cancellations
You may cancel your subscription at any time:
- Access will continue until the end of the current billing period.
- No partial refunds are issued for unused time.
- To avoid being charged for the next cycle, cancel before the renewal date.
To cancel, visit your account dashboard or email support@aqeelacademy.com.
4. Technical Issues
If you are unable to access or use a product due to a technical issue:
- Please contact us immediately with screenshots or details.
- If the issue is found to be on our end and cannot be resolved, we may issue a full or partial refund at our discretion.
5. Special Offers and Discounts
Refunds will not be granted for differences in price due to:
- Promotional pricing
- Discount codes not applied during checkout
- Missed sales or offers
6. Contact Us
If you believe you’re eligible for a refund or have any issues with your purchase, please contact:
📧 support@aqeelacademy.com
📌 Please include your full name, email, transaction ID, and product details.
We aim to respond to all refund-related queries within 2–3 business days.